Letter writing skills

LETTER (MAKING A REQUEST)
• Could you please send me…..
• Could you please possibly tell us/ let us have…..
• In addition, I would like to receive…..
• I would appreciate your immediate attention to this
matter.
• Please let me know what action you propose to take.

OFFERING HELP
 Would you like us to…..??
 We would be happy to…..
 We are quite willing to…..
 Our company will be pleased to…..

GOOD NEWS
 I am delighted to let you know…..
 We are pleased to announce that…..
 You will be pleased to learn that…..

BAD NEWS
 We regret to inform you that…..
 I am afraid it would not be…..
 Unfortunately we can’t/ We are unable to…..
 After careful consideration we have decided (not) to
prefer

COMPLAINING
 I am writing to express my dissatisfaction with…..
 I am writing to complain about…..
 Please note that goods we ordered on (date) have not
yet arrived.
 We regret to inform you that our order….. Now
considerably over due.
 I would like to query the transport charges which seem
usually high.

APOLOGIZING
 We are sorry for delay…..
 I regret any inconvenience caused by…..
 I would like to apologize…..
Prices
 Please send us your pricelist.

REFERRING TO PAYMENT
 Our terms to payment are as follows…..
ENCLOSING DOCUMENTS
 You will find enclosed…..
 I have successfully attached…..

CLOSING REMARKS
 If we can be of any further assistance, please let us
know.
 If I can help in any way, please do not hesitate to
contact me.
 If you request more information…..
 We hope you can settle this matter to our satisfaction.
 Thank you for your help.
 We hope you are happy with this arrangement.

REFERENCE TO CONTACT
 I look forward to seeing you next week.
 An early reply would be appreciated.
 I would appreciate a reply at your earliest convenience.
 Looking forward to receiving your comments.

ENDING BUSINESS LETTERS
 Sincerely…
 Your Sincerely…
 Your faithfully (In more formal letters)
 Regards, for those you already know/or with whom
you have a working relationship.

POINTS TO REMEMBER
 Do not use emotions (Happy, Sad, Bad) in professional
letter/mail.
 Every 2-3 mail change your fashion of writing.

Letter writing skills

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Letter writing skills